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Web 2.0, multichannel tools found lacking in latest Gartner customer service rankings Little has changed since Gartner last ranked CRM for customer-service contact centers. CRM vendors need to adapt to the changing customer service environment, Gartner warns. SAP shifts down on marketing of ERP product SAP CEO Henning Kagermann set the Business ByDesign bar high. Too high. Humbled, the company is now taking a more modest approach. SAP support dilemma highlighted at Sapphire SAP said it added nearly 200 new customers to its new Enterprise Support offering, just as Rimini Street said it will add SAP products to its third-party support alternative. SAP CEOs preach networks, collaboration and BPM Business networks and collaboration are the new competitive differentiators, SAP's co-CEOs said. Newly planned BPM tools will help users get there. SAP starts to meld Business Objects partners into PartnerEdge SAP starts to bring Business Objects' service and solutions partners into its PartnerEdge program fold. Business Objects brings BI to business Business Objects CEO Johnathan Schwarz explains why business intelligence for businesspeople is finally viable. SAP teams with IBM, HP to bring ERP to midmarket SAP is teaming with IBM and Hewlett-Packard. The point? Convincing midmarket customers that buying and installing Business All-in-One is effortless. Bank of America outlines its choice of SAP over Oracle Bank of America explained at a Sapphire conference session how to select an ERP vendor with maximum diligence and risk management built in. SAP and RIM team to bring native CRM to BlackBerry Running SAP CRM natively on the BlackBerry -- and other SAP applications in the future -- promises to change the mobile access game, according to SAP. SAP delays on-demand ERP SAP is scaling back development of Business ByDesign, its ERP application for the midmarket, postponing its targets 12 to 18 months. |
